Member Experience Specialist - Front Desk & Tours

Midwest Fitness Partners; Cincinnati (OH); On-site; USD 25,000 - 35,000; Full time

Job summary

Midwest Fitness Partners in Cincinnati, Ohio, is looking for a Member Services Representative to ensure an exceptional member experience. You will be responsible for greeting members, handling front desk activities, and responding to inquiries in a professional and friendly manner.

The ideal candidate will have a background in customer service and possess strong communication skills. Additionally, a passion for fitness and the ability to maintain a positive atmosphere are essential.

Qualifications

• Customer service background preferred.
• CPR certification required.
• Must be 18 years of age or older.

Responsibilities

• Greet members and guests with exceptional service.
• Handle front desk activities and member check-ins.
• Respond to member questions and concerns professionally.
• Assist in maintaining club cleanliness.

Skills

Customer service skills

Basic computer proficiency

Ability to empathize and problem solve

Strong listening skills

Upbeat and positive attitude

Education

High School diploma/GED equivalent

Job description

Midwest Fitness Partners in Cincinnati, Ohio, is looking for a Member Services Representative to ensure an exceptional member experience. You will be responsible for greeting members, handling front desk activities, and responding to inquiries in a professional and friendly manner.

The ideal candidate will have a background in customer service and possess strong communication skills. Additionally, a passion for fitness and the ability to maintain a positive atmosphere are essential.