Member Experience Specialist — Front Desk & Tours

Planet Fitness - PFIT Group LLC; Mundelein (IL); On-site; USD 19,000 - 25,000; Full time

Job summary

Planet Fitness - PFIT Group LLC in Mundelein, IL is seeking a Member Services Representative to deliver a superior member experience at the front desk. You will greet members and guests, answer calls, sign up new members, and lead tours for prospective members.

You will also process account updates, respond to questions professionally, and help maintain a clean, welcoming gym environment. The role emphasizes punctuality, reliability, and a positive, empathetic attitude in daily interactions.

Qualifications

• Experience in customer service preferred.
• Basic computer skills required.
• Passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability.
• Excellent customer service and professional demeanor.
• Strong listening and problem-solving abilities.
• Diplomacy in interactions with members and staff.
• High School diploma or GED equivalent required.
• Must be 18 years of age or older.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Answer phones and assist callers with questions.
• Check members into the system.
• Sign up new members.
• Take prospective members on tours.
• Update member accounts as needed.
• Respond to member questions promptly and escalate to management when needed.
• Help keep the club clean and welcoming.

Skills

Customer service

Basic computer skills

Positive attitude

Punctual and reliable

Excellent communication

Active listening

Diplomacy

High school diploma or GED

18+ age requirement

Problem solving

Education

High School diploma or GED

Job description

Planet Fitness - PFIT Group LLC in Mundelein, IL is seeking a Member Services Representative to deliver a superior member experience at the front desk. You will greet members and guests, answer calls, sign up new members, and lead tours for prospective members.

You will also process account updates, respond to questions professionally, and help maintain a clean, welcoming gym environment. The role emphasizes punctuality, reliability, and a positive, empathetic attitude in daily interactions.