Member Experience Specialist - Front Desk & Tours

Midwest Fitness Partners; Allentown (Lehigh County); Presencial; USD 17.000 - 22.000; Tempo integral

Resumo da vaga

Midwest Fitness Partners is seeking a Member Services Representative to create a positive member experience by delivering superior customer service to Planet Fitness members, prospective members and guests.

The role covers greeting, front desk duties, member account updates and effective issue resolution, ensuring a clean, welcoming club environment. The ideal candidate has a customer service mindset, basic computer skills, and a passion for fitness.

Qualificações

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude; punctual and reliable.
• Exceptional customer service and professional interactions with members and guests.
• Strong listening and problem-solving abilities.
• Diplomacy in all interactions; appropriate behavior and language.
• Must be 18 years of age or older.
• High School diploma/GED required.

Responsabilidades

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk activities including answering phones, check-ins, new member sign-up, and tours.
• Facilitate updates to member accounts.
• Respond to member questions and concerns in a timely and professional manner and escalate as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Conhecimentos

Customer service

Positive attitude

Punctuality

Active listening

Diplomacy

Communication

Formação

High School diploma or GED

Descrição da vaga

Midwest Fitness Partners is seeking a Member Services Representative to create a positive member experience by delivering superior customer service to Planet Fitness members, prospective members and guests.

The role covers greeting, front desk duties, member account updates and effective issue resolution, ensuring a clean, welcoming club environment. The ideal candidate has a customer service mindset, basic computer skills, and a passion for fitness.