Member Experience Associate – Front Desk & Tours

Sun Tan City - Metallic Tan; Clarksville (IN); On-site; USD 16,531 - 22,041; Full time

Benefits offered by this job

Flexible work schedule

Casual dress code

Free gym access

Free tanning

Fitness wellness services

401(k) with company match

Daily pay options

Advancement opportunities

Employee discounts

Outside retailer discounts

Free work shirt options yearly

Job summary

Planet Fitness is seeking a Member Services Representative to create a positive member experience with outstanding customer service. You will greet guests, handle front desk tasks, enroll new members, and lead tours to showcase facilities.

Role requires a friendly, reliable, team-oriented attitude, basic computer skills, and a passion for fitness. A high school diploma or GED is required, and you must be 16 or older.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service; interact professionally with members and coworkers.
• Strong listening and problem-solving skills.
• Diplomacy in all interactions and appropriate language.
• High School diploma/GED or equivalent required.
• Must be 16 years of age or older.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Handle front desk activities: phones, check-in, sign-ups, and tours.
• Facilitate updates to member accounts.
• Respond to questions, escalate to management when needed.
• Maintain cleanliness and neatness of the club.

Skills

Customer service

Basic computer

Positive attitude

Punctuality

Communication

Active listening

Diplomacy

Education

High School diploma or GED

Job description

Planet Fitness is seeking a Member Services Representative to create a positive member experience with outstanding customer service. You will greet guests, handle front desk tasks, enroll new members, and lead tours to showcase facilities.

Role requires a friendly, reliable, team-oriented attitude, basic computer skills, and a passion for fitness. A high school diploma or GED is required, and you must be 16 or older.