Member Experience Specialist — Front Desk & Tours

Hunter Super Techs - TurnPoint; Buford (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Complimentary Black Card Membership

Company Facilitated Training

Advancement Opportunities

Rewards and Recognition Programs

Job summary

Planet Fitness is seeking a high-energy Member Services Representative to create a positive member experience by delivering superior service to members, guests and prospective members.

You will greet customers, manage front desk tasks, assist with sign-ups and club tours, update accounts, and resolve questions in a timely, professional manner while maintaining a clean, welcoming environment.

Must be 18 years of age or older, with a punctual and reliable attitude and basic computer skills.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• Strong communication and problem-solving skills.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle front desk activities including answering phones and assisting callers.
• Check members into the system and process new member sign-ups.
• Take prospective members on tours.
• Assist in updating member accounts; respond to questions in a timely, professional manner and escalate as needed.
• Maintain neatness and cleanliness of the club; perform additional duties as assigned.

Skills

Customer service

Phone handling

Active listening

Empathy

Diplomacy

Reliability

Education

High School diploma or GED

Job description

Planet Fitness is seeking a high-energy Member Services Representative to create a positive member experience by delivering superior service to members, guests and prospective members.

You will greet customers, manage front desk tasks, assist with sign-ups and club tours, update accounts, and resolve questions in a timely, professional manner while maintaining a clean, welcoming environment.

Must be 18 years of age or older, with a punctual and reliable attitude and basic computer skills.