Member Experience Specialist | Front Desk & Tours

pfcareers; Louisville (KY); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Flexible Work Schedule

Casual Dress Code

Free Gym Access

Free Tanning

Free Wellness Spa Services

401(k) with Company Match

Daily Pay Options

Opportunity for Advancement

Employee Discounts

Exclusive Retailer Discounts

Free Work Shirt yearly

Job summary

Planet Fitness is looking for a Member Services Representative to create a positive member experience through exceptional customer service. Your role includes greeting members and answering calls professionally, while also assisting with member sign-ups and tours. A passion for fitness and health is essential.

The position requires standing during shifts, and the ability to lift 75 lbs occasionally. A high school diploma or GED is required, along with a positive attitude and excellent

Qualifications

• Customer service background preferred.
• Must have a passion for fitness and health.
• Punctuality and reliability are musts.

Responsibilities

• Greet members, providing exceptional customer service.
• Handle front desk activities like answering phones.
• Facilitate updates to member accounts.
• Respond to member questions and elevate issues as needed.
• Assist in maintaining club cleanliness.

Skills

Customer service

Basic computer proficiency

Ability to empathize

Problem solving

Positive attitude

Education

High School diploma/GED

Job description

Planet Fitness is looking for a Member Services Representative to create a positive member experience through exceptional customer service. Your role includes greeting members and answering calls professionally, while also assisting with member sign-ups and tours. A passion for fitness and health is essential.

The position requires standing during shifts, and the ability to lift 75 lbs occasionally. A high school diploma or GED is required, along with a positive attitude and excellent