Member Experience Specialist - Front Desk & Tours

Midwest Fitness Partners; Hamilton (OH); On-site; USD 16,531 - 22,041; Full time

Job summary

Midwest Fitness Partners is seeking a friendly Member Services Representative to create a positive member experience at our Ohio location. You will greet members and guests, handle front desk tasks and sign-ups, and help keep the club welcoming.

The role emphasizes excellent customer service, clear communication, punctuality, and the ability to troubleshoot member questions. A passion for fitness and reliability are essential.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service skills; interact in a positive and professional way.
• Strong listener with empathy and problem solving.
• Diplomacy in all interactions.

Responsibilities

• Greet members, prospective members and guests with exceptional service.
• Handle all front desk activities: answer phones, assist callers.
• Check members into the system; sign-up new members.
• Take prospective members on tours.
• Facilitate updates to member accounts.
• Respond to questions and concerns; escalate as needed.
• Maintain cleanliness and organization of the club.

Skills

Customer service

Basic computer

Fitness enthusiasm

Positive attitude

Punctual & reliable

Excellent communication

Active listening

Diplomacy

High school diploma

18+ years old

Education

High School diploma or GED

Job description

Midwest Fitness Partners is seeking a friendly Member Services Representative to create a positive member experience at our Ohio location. You will greet members and guests, handle front desk tasks and sign-ups, and help keep the club welcoming.

The role emphasizes excellent customer service, clear communication, punctuality, and the ability to troubleshoot member questions. A passion for fitness and reliability are essential.