Member Experience & Front Desk Specialist

Cambridge Fitness, LLC; Richmond Heights (OH); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Free uniforms

Flexible schedule

Free food & snacks

Free black card membership

Mentorship

Opportunities for advancement

Ongoing leadership training

Full time employee health insurance

Job summary

Planet Fitness Careers in Ohio is seeking a Team Member to create a positive member experience by delivering superior customer service. You will greet guests, assist with sign-ups, and conduct tours while maintaining club cleanliness.

Ideal candidates have a customer service background, are reliable and punctual, and share a passion for fitness. This role supports a friendly, energetic team environment and offers growth opportunities within a wellness-focused company.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Must be 18 years of age or older.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Answer phones and assist callers with questions.
• Check members into the system and handle new member sign-ups.
• Take prospective members on tours.
• Update member accounts as needed and respond to questions promptly.
• Maintain cleanliness and overall appearance of the club.

Skills

Customer service

Communication

Punctuality

Education

High School diploma/GED

Job description

Planet Fitness Careers in Ohio is seeking a Team Member to create a positive member experience by delivering superior customer service. You will greet guests, assist with sign-ups, and conduct tours while maintaining club cleanliness.

Ideal candidates have a customer service background, are reliable and punctual, and share a passion for fitness. This role supports a friendly, energetic team environment and offers growth opportunities within a wellness-focused company.