Member Experience Lead — Front Desk & Tours

Midwest Fitness Partners; Cincinnati (OH); On-site; USD 30,000 - 45,000; Full time

Job summary

Midwest Fitness Partners is hiring an Assistant Manager in Cincinnati, Ohio. You will be responsible for creating a positive member experience, providing exceptional customer service to members and guests.

Your duties include handling front desk activities, answering calls, and responding to questions, ensuring the club's cleanliness and organization. A passion for fitness and customer service skills are essential. Applicants must be at least 18 years old and have a high school diploma or GED.

Qualifications

• Customer service background preferred.
• Strong listening skills.
• Punctuality and reliability are a must.

Responsibilities

• Greet members and provide exceptional customer service.
• Handle front desk activities and check members in.
• Respond to member questions and concerns.

Skills

Customer service skills

Basic computer proficiency

Ability to empathize and problem-solve

Upbeat and positive attitude

Education

High school diploma or GED equivalent

Job description

Midwest Fitness Partners is hiring an Assistant Manager in Cincinnati, Ohio. You will be responsible for creating a positive member experience, providing exceptional customer service to members and guests.

Your duties include handling front desk activities, answering calls, and responding to questions, ensuring the club's cleanliness and organization. A passion for fitness and customer service skills are essential. Applicants must be at least 18 years old and have a high school diploma or GED.