Member Experience Specialist - Front Desk & Tours

ComForCare Home Care (Raleigh, NC); Fargo (ND); On-site; USD 17,000 - 21,000; Full time

Job summary

Planet Fitness is seeking a Member Services Representative to create a positive member experience by providing a superior level of customer service to members, prospective members and guests.

The Member Services Representative will be responsible for greeting, front desk duties, tours, updating accounts, handling inquiries, and helping maintain a clean, welcoming club environment at our Fargo location.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle front desk activities: answer phones, check members in, new member sign-up, and tours.
• Facilitate updates to member accounts.
• Respond to member questions promptly and escalate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Skills

Customer service

Basic computer skills

Positive attitude

Punctual and reliable

Strong communication

Empathy

Diplomacy

Active listening

18 years or older

Fitness enthusiasm

Education

High School diploma or GED

Job description

Planet Fitness is seeking a Member Services Representative to create a positive member experience by providing a superior level of customer service to members, prospective members and guests.

The Member Services Representative will be responsible for greeting, front desk duties, tours, updating accounts, handling inquiries, and helping maintain a clean, welcoming club environment at our Fargo location.