Member Experience Specialist

Planet Fitness - Midwest Management Group; Cincinnati (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

Planet Fitness - Midwest Management Group is looking for a Member Services Representative in Cincinnati, Ohio. This role focuses on creating a positive experience for members by providing top-notch customer service. Responsibilities include greeting members, answering phones, and assisting with account updates. Candidates should have a background in customer service, a passion for fitness, and possess exceptional interpersonal skills. CPR/AED Certification and reliability are required for this position.

Qualifications

• Background in customer service is preferred.
• Must demonstrate a passion for fitness and health.
• Punctual and reliable demeanor is crucial.
• CPR/AED Certification is required.

Responsibilities

• Greet members and guests, providing exceptional service.
• Answer phones and assist callers with questions.
• Check members in and assist with new member sign-ups.
• Take prospective members on tours of the facility.
• Respond to member inquiries in a timely manner.

Skills

Customer service background

Basic computer proficiency

Exceptional customer service skills

Strong listening skills

Problem-solving skills

Positive attitude

Education

High School diploma/GED equivalent

Job description

Planet Fitness - Midwest Management Group is looking for a Member Services Representative in Cincinnati, Ohio. This role focuses on creating a positive experience for members by providing top-notch customer service. Responsibilities include greeting members, answering phones, and assisting with account updates. Candidates should have a background in customer service, a passion for fitness, and possess exceptional interpersonal skills. CPR/AED Certification and reliability are required for this position.