Front Desk & Member Experience Specialist

Planet Fitness Franchising, LLC; Bourbonnais (IL); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Vision insurance

Dental insurance

401(k) matching

Flexible schedule

Competitive salary

Job summary

Planet Fitness Franchising, LLC is seeking a Member Services Representative to create a positive member experience and deliver superior customer service to members, prospective members and guests.

You will greet, sign in, tour, and assist with onboarding while updating accounts and answering questions in a timely, friendly manner. A passion for fitness and a reliable, upbeat attitude are essential.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• Passion for fitness and health.
• Upbeat and positive attitude is essential.
• Punctuality and reliability a must.
• Ability to interact professionally with members and colleagues.
• Strong listening, empathy and problem-solving skills.
• Diplomacy in all interactions and appropriate language.

Responsibilities

• Greet members, prospective members and guests with exceptional service.
• Handle front desk activities: answer phones, check in members, sign-ups.
• Take prospective members on tours.
• Facilitate updates to member accounts and respond to questions promptly.
• Maintain clean and organized club environment.

Skills

Customer service

Computer skills

Positive attitude

Punctuality

Empathy & problem solving

Diplomacy

Active listening

Communication

Education

HS diploma or GED

Job description

Planet Fitness Franchising, LLC is seeking a Member Services Representative to create a positive member experience and deliver superior customer service to members, prospective members and guests.

You will greet, sign in, tour, and assist with onboarding while updating accounts and answering questions in a timely, friendly manner. A passion for fitness and a reliable, upbeat attitude are essential.