Member Experience Specialist — Front Desk & Tours

Planet Fitness - PF Baseline Fitness; Apple Valley (MN); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership

Health, Dental and Vision Insurance

Short Term Disability Insurance

Advancement Opportunities

Job summary

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to create a positive member experience through superior customer service. The representative will greet potential members, assist with front desk operations, and handle member service issues.

Ideal candidates will possess strong customer service skills, basic computer proficiency, and the ability to communicate effectively. The position requires standing and walking for significant portions of the shift, along with

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks including answering calls.
• Facilitate member services issues and questions.
• Help maintain the neatness/cleanliness of the club.

Skills

Customer Service

Communication

Problem Solving

Listening

Basic computer proficiency

Job description

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to create a positive member experience through superior customer service. The representative will greet potential members, assist with front desk operations, and handle member service issues.

Ideal candidates will possess strong customer service skills, basic computer proficiency, and the ability to communicate effectively. The position requires standing and walking for significant portions of the shift, along with