Member Experience Specialist - Front Desk & Sales

ComForCare Home Care (Raleigh, NC); Elk River (MN); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

Free Membership for you and a guest

Dollars for Scholars Program

Advancement Opportunities

Employee Appreciation Program

Job summary

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to greet members and guests, provide a superior level of service, and support club operations. You will handle front desk duties, answer calls, coordinate tours, assist with member check-ins, sign-ups and cancellations, and help maintain a clean and welcoming environment for all visitors and members.

This role requires strong communication, patience, and problem-solving to ensure every guest leaves with a positive

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet and meet potential members, providing a great customer experience.
• Handle front desk tasks and answer phones politely to assist with questions or concerns.
• Take information calls and tours.
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Skills

Honesty

Good work ethic

Customer service skills

Basic computer proficiency

Job description

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to greet members and guests, provide a superior level of service, and support club operations. You will handle front desk duties, answer calls, coordinate tours, assist with member check-ins, sign-ups and cancellations, and help maintain a clean and welcoming environment for all visitors and members.

This role requires strong communication, patience, and problem-solving to ensure every guest leaves with a positive