Member Experience & Front Desk Specialist

Planet Fitness - PF Baseline Fitness; Brooklyn Park (MN); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Free membership

Health insurance

Dental insurance

Vision insurance

Short-term disability

Accident insurance

Critical illness insurance

Dollars for Scholars

Advancement opportunities

Employee appreciation

Job summary

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to greet potential members and deliver a superior member experience at the front desk. The role supports new member sales, tours, sign-ups, cancellations, and account updates, while ensuring a clean, welcoming club environment.

The position emphasizes strong customer service, active listening, problem solving, and diplomacy in every guest interaction, with teamwork and timely communication to a supervisor when

Qualifications

• Minimum Qualifications: Honesty and good work ethic
• Strong customer service skills
• Basic computer proficiency

Responsibilities

• Greet and assist potential members, delivering a positive customer experience
• Handle front desk tasks: answer calls, take info, tours, signups, cancellations, and account updates
• Facilitate member service questions and route to supervisor as needed
• Maintain neat, clean club environment

Skills

Customer service

Listening

Communication

Problem solving

Diplomacy

Job description

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to greet potential members and deliver a superior member experience at the front desk. The role supports new member sales, tours, sign-ups, cancellations, and account updates, while ensuring a clean, welcoming club environment.

The position emphasizes strong customer service, active listening, problem solving, and diplomacy in every guest interaction, with teamwork and timely communication to a supervisor when