Member Experience Specialist — Front Desk & Member Sales

ComForCare Home Care (Raleigh, NC); Grand Forks (ND); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Employee Appreciation Program

Free Membership for self and onefamily

Job summary

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to welcome members and guests, drive new member sign-ups, and provide exceptional service at the front desk. You will greet visitors, answer questions, and help with tours while maintaining a clean, friendly environment.

Ideal candidates have a strong work ethic, reliable communication, and basic computer skills to manage member accounts and inquiries efficiently.

Qualifications

• Honesty and a strong work ethic are essential.
• Excellent customer service skills with a welcoming attitude.
• Basic computer proficiency and ability to use standard software applications.

Responsibilities

• Greet and meet potential members, delivering a positive experience.
• Handle front desk tasks and answer inquiries from members and guests.
• Assist with sign-ups, cancellations, and updating member information.
• Support in member check-ins, tours, and account updates as needed.
• Address service issues and route to the Club Manager or supervisor as appropriate.
• Maintain a clean and welcoming club environment.

Skills

Honesty

Customer service

Computer literacy

Job description

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to welcome members and guests, drive new member sign-ups, and provide exceptional service at the front desk. You will greet visitors, answer questions, and help with tours while maintaining a clean, friendly environment.

Ideal candidates have a strong work ethic, reliable communication, and basic computer skills to manage member accounts and inquiries efficiently.