Member Experience Specialist — Front Desk & Sign-Ups

Planet Fitness - TG3E/CM3; Troy (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(K) and Retirement plans

Paid Time Off

Job summary

Planet Fitness - TG3E/CM3 is seeking a Member Services Representative to greet members, answer questions, process memberships and payments, and uphold a clean, welcoming club environment.

You will support tours, promotions, and account inquiries, work onsite in Ohio, and contribute to a positive member experience with prompt, friendly service. CPR/AED and tanning certifications may be required, and E-Verify participation applies where stated.

Qualifications

• Experience in customer-facing roles is preferred.
• Ability to handle memberships, billing questions, and inquiries professionally.
• Willingness to learn Planet Fitness policies and procedures.

Responsibilities

• Greet members and guests in a friendly, professional manner.
• Assist with account inquiries, changes, and billing questions.
• Process new memberships, cancellations and payments accurately.
• Provide information about memberships and amenities and promote upgrades.
• Maintain cleanliness and a welcoming club environment.

Skills

Customer service

Sales mindset

Communication

Teamwork

Reliability

Education

High school diploma or equivalent

Tools

POS system

Job description

Planet Fitness - TG3E/CM3 is seeking a Member Services Representative to greet members, answer questions, process memberships and payments, and uphold a clean, welcoming club environment.

You will support tours, promotions, and account inquiries, work onsite in Ohio, and contribute to a positive member experience with prompt, friendly service. CPR/AED and tanning certifications may be required, and E-Verify participation applies where stated.