Member Experience Associate — Gym Front Desk

Planet Fitness - Fitton Clubs; Morgan Place (OH); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

401(k)

401(k) matching

Dental insurance

Job summary

Planet Fitness - Fitton Clubs in Ohio is seeking a motivated Member Services Representative to deliver a high level of member service, handle inquiries, and process memberships and payments in a friendly, efficient manner.

This full-time role requires on-site availability for day and evening shifts, a positive attitude, reliability, and the ability to learn club policies, with CPR/AED and tanning certifications pursued as required.

Qualifications

• Must be 18 year of age or older
• On-site work required
• CPR/AED certification within required timeframes
• Tanning certification within required timeframes
• Excellent customer service and communication skills

Responsibilities

• Greet members and guests, assist with memberships and questions.
• Assist potential members with tours and sign-ups; promote current specials.
• Process new memberships, cancellations and payments; handle inquiries.
• Maintain front desk area; ensure cleanliness and safety throughout the shift.

Job description

Planet Fitness - Fitton Clubs in Ohio is seeking a motivated Member Services Representative to deliver a high level of member service, handle inquiries, and process memberships and payments in a friendly, efficient manner.

This full-time role requires on-site availability for day and evening shifts, a positive attitude, reliability, and the ability to learn club policies, with CPR/AED and tanning certifications pursued as required.