Member Experience Specialist — Front Desk & Sign‑ups

Planet Fitness - PF Baseline Fitness; Denver (CO); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Free uniforms

Opportunity for advancement

Training & development

Wellness resources

Employee discounts

Job summary

Planet Fitness - PF Baseline Fitness in Denver is seeking a Customer Service Representative responsible for new member sales and delivering a superior member experience through outstanding service to members, prospective members, and guests.

You will greet visitors, answer questions, assist with sign-ups and check-ins, and help resolve member service issues while maintaining a clean, welcoming club environment. This role offers opportunities for advancement and comprehensive member support.

Qualifications

• Honesty and strong work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet and assist potential members to create a great experience.
• Answer phones politely and handle inquiries.
• Assist with member sign-ups, check-ins, cancellations and account updates.
• Maintain the neatness and cleanliness of the club.

Skills

Customer service

Team player

Basic computer skills

Job description

Planet Fitness - PF Baseline Fitness in Denver is seeking a Customer Service Representative responsible for new member sales and delivering a superior member experience through outstanding service to members, prospective members, and guests.

You will greet visitors, answer questions, assist with sign-ups and check-ins, and help resolve member service issues while maintaining a clean, welcoming club environment. This role offers opportunities for advancement and comprehensive member support.