Member Experience Specialist — Front Desk & Sales

Planet Fitness - PF Baseline Fitness; Bismarck (ND); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Free uniforms

Training & development

Employee discounts

Flexible schedule

Free food & snacks

Dollars for Scholars

Employee appreciation

Free gym membership

Support team

Health insurance

Critical illness

Short-term disability

Accident insurance

Life insurance

Pet insurance

HSA

Advancement opportunities

Job summary

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to greet members and deliver a superior experience. You will handle front desk tasks, assist with tours, sign-ups, cancellations, and account updates, and help resolve member questions in a fast-paced fitness club environment.

The role emphasizes strong customer service, reliable, and professional communication to ensure every member has a positive visit and seamless access to club amenities.

Qualifications

• Honesty and reliable work ethic are essential.
• Strong customer service skills are required to meet member needs.
• Basic computer proficiency for member check-ins and account updates.

Responsibilities

• Greet and assist potential members to deliver a positive experience.
• Handle front desk tasks: answer calls, provide information, and schedule tours.
• Assist with member check-ins, sign-ups, cancellations, BCM amenity usage, and account updates.
• Resolve member service issues or questions and escalate to the Club Manager or supervisor as needed.
• Maintain a clean and welcoming club environment.

Skills

Honesty & work ethic

Customer service

Basic computer proficiency

Job description

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to greet members and deliver a superior experience. You will handle front desk tasks, assist with tours, sign-ups, cancellations, and account updates, and help resolve member questions in a fast-paced fitness club environment.

The role emphasizes strong customer service, reliable, and professional communication to ensure every member has a positive visit and seamless access to club amenities.