Member Experience Specialist — Front Desk & Sales

Planet Fitness; Monument (CO); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free Gym Membership

Health/Dental/Vision Insurance

Dollars for Scholars Program

Advancement Opportunities

Employee Appreciation

Job summary

Planet Fitness in Monument, CO is seeking a Customer Service Representative to help members with memberships and day-to-day club needs. You will greet guests, answer phones, process sign-ups, cancellations, and tours, and assist with check-ins while delivering friendly, high-quality service.

The role emphasizes a positive member experience, teamwork, and clear communication with the Club Manager and staff. Previous customer service experience is preferred; basic computer skills are required.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet/meet potential members and provide a great customer experience.
• Handle front desk tasks: answer phones, take info calls and tours.
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member accounts.

Skills

Customer service

Job description

Planet Fitness in Monument, CO is seeking a Customer Service Representative to help members with memberships and day-to-day club needs. You will greet guests, answer phones, process sign-ups, cancellations, and tours, and assist with check-ins while delivering friendly, high-quality service.

The role emphasizes a positive member experience, teamwork, and clear communication with the Club Manager and staff. Previous customer service experience is preferred; basic computer skills are required.