Member Experience Specialist (Front Desk)

Planet Fitness; Sherwood (OR); On-site; USD 17,000 - 22,000; Full time

Job summary

Planet Fitness is seeking a Front Desk Associate to welcome members and guests, provide exceptional customer service, and assist with membership options and gym services. You’ll help with check-ins, billing, and renewals while maintaining a clean, welcoming club environment.

The role supports team goals and promotes a positive member experience. Ideal candidates have prior customer service experience, strong communication, and the ability to multitask in a fast-paced setting.

Qualifications

• Customer service experience is preferred.
• Strong communication and interpersonal skills required.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Flexible hours, including evenings and weekends.
• High school diploma or equivalent.

Responsibilities

• Greet members and guests in a friendly and professional manner.
• Assist members with membership inquiries and gym services.
• Check-in members and process billing/renewals.
• Keep the front desk and surrounding areas organized and presentable.
• Educate members about memberships and personal training services.

Job description

Planet Fitness is seeking a Front Desk Associate to welcome members and guests, provide exceptional customer service, and assist with membership options and gym services. You’ll help with check-ins, billing, and renewals while maintaining a clean, welcoming club environment.

The role supports team goals and promotes a positive member experience. Ideal candidates have prior customer service experience, strong communication, and the ability to multitask in a fast-paced setting.