Member Experience & Front-Desk Specialist

Planet Fitness; Cedar Falls (IA); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and one guest

Team Member Support Team

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Pet Insurance

HSA

Job summary

Planet Fitness is seeking a Customer Service Representative to support new member sales and deliver a superior member experience. You will greet prospects, assist with tours, process sign-ups and cancellations, and help maintain a welcoming gym environment.

The role emphasizes strong customer service, listening, and problem solving to ensure member satisfaction and efficient front desk operations.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet and meet potential members to provide a great customer experience.
• Answer front desk calls and assist with questions or concerns; offer tours as needed.
• Assist with member check-ins, sign-ups, cancellations, amenity usage, and updating member information.
• Facilitate member services questions and escalate to Club Manager as needed.
• Help maintain the neatness and cleanliness of the club.

Skills

Customer service

Communication

Active listening

Problem solving

Diplomacy

Computer basics

Job description

Planet Fitness is seeking a Customer Service Representative to support new member sales and deliver a superior member experience. You will greet prospects, assist with tours, process sign-ups and cancellations, and help maintain a welcoming gym environment.

The role emphasizes strong customer service, listening, and problem solving to ensure member satisfaction and efficient front desk operations.