Front Desk & Member Experience Specialist

Planet Fitness; Denver (CO); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Free uniforms

Opportunity for advancement

Training & development

Free Membership for self and one guest

Health, Dental and Vision Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Dollars for Scholars Program

Employee Appreciation Program

Advancement Opportunities

Job summary

Planet Fitness in Denver is seeking a Customer Service Representative to welcome members and prospective guests, drive new member sales, and create a positive experience with every interaction. You will handle front desk duties, assist with sign-ups, cancellations, and tours, and support member account updates.

The role emphasizes outstanding customer service, clear communication, and teamwork in a fast-paced fitness club setting, reporting to the Club Manager.

Qualifications

• MinimumQualifications: honesty and good work ethic
• Strong customer service skills
• Basic computer proficiency

Responsibilities

• Greet and engage potential and current members to provide a superior customer experience.
• Handle front desk tasks: answer phones, take information calls and tours, assist with member sign-ups, cancellations, and account updates.
• Facilitate member services questions and escalate to Club Manager when needed.
• Maintain cleanliness and organization of the club.

Skills

Customer service

Basic computer skills

Honesty & reliability

Job description

Planet Fitness in Denver is seeking a Customer Service Representative to welcome members and prospective guests, drive new member sales, and create a positive experience with every interaction. You will handle front desk duties, assist with sign-ups, cancellations, and tours, and support member account updates.

The role emphasizes outstanding customer service, clear communication, and teamwork in a fast-paced fitness club setting, reporting to the Club Manager.