Member Experience & Front Desk Specialist

Planet Fitness; Castle Rock (CO); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and onefamily

Team Member Support Team

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness in Castle Rock, CO is seeking a Customer Service Representative to create a welcoming member experience. You will drive new member sales and handle front desk tasks with a focus on accuracy and courtesy.

The role involves greeting members, processing inquiries, and assisting with sign-ups and account updates. Responsibilities include handling calls, tours, and member services questions, forwarding complex issues to management as needed, and helping keep the club clean and

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet and assist potential members to deliver a superior member experience.
• Answer phone calls and handle front desk inquiries with a friendly, professional attitude.
• Assist with member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member information.
• Support in maintaining the club’s neatness and cleanliness.

Skills

Customer service

Teamwork

Basic computer skills

Tools

POS system

Job description

Planet Fitness in Castle Rock, CO is seeking a Customer Service Representative to create a welcoming member experience. You will drive new member sales and handle front desk tasks with a focus on accuracy and courtesy.

The role involves greeting members, processing inquiries, and assisting with sign-ups and account updates. Responsibilities include handling calls, tours, and member services questions, forwarding complex issues to management as needed, and helping keep the club clean and