Member Experience & Front Desk Specialist

Planet Fitness; Denver (CO); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Free uniforms

Opportunity for advancement

Training & development

Dollars for Scholars Program

Free Membership for self and oneFamily

Job summary

Planet Fitness in Denver seeks a Customer Service Representative to greet members and guests, answer questions, and provide a superior level of customer service at the front desk. You will support new member experiences and help create a welcoming environment.

Responsibilities include tours, sign-ups, cancellations, and updating member accounts, along with assisting in member services and coordinating with the Club Manager. The role emphasizes teamwork, professionalism, and club cleanliness.

Qualifications

• Prior experience in customer service or retail is preferred.
• Adequate computer skills for data entry and member records.
• Honesty and a strong work ethic are essential for daily duties.

Responsibilities

• Greet and assist potential members, delivering a positive experience.
• Front desk duties: answer calls, provide information, and give tours.
• Assist in member check-ins, sign-ups, cancellations, and updating accounts.
• Address member service questions and escalate to the Club Manager when needed.
• Maintain cleanliness and organization throughout the club.

Skills

Strong customer service

Basic computer proficiency

Honesty and work ethic

Customer interaction skills

Job description

Planet Fitness in Denver seeks a Customer Service Representative to greet members and guests, answer questions, and provide a superior level of customer service at the front desk. You will support new member experiences and help create a welcoming environment.

Responsibilities include tours, sign-ups, cancellations, and updating member accounts, along with assisting in member services and coordinating with the Club Manager. The role emphasizes teamwork, professionalism, and club cleanliness.