Member Experience & Front Desk Sales Associate

Planet Fitness - Baseline Fitness; Highlands Ranch (CO); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Dollars for Scholars

Employee Appreciation

Free Gym Membership

Health, Dental & Vision

Critical Illness Insurance

Short Term Disability

Accident Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness - Baseline Fitness in Highlands Ranch, CO is seeking a Front Desk Associate to drive new member sign-ups and ensure a welcoming, high-energy visitor experience.

You will greet members, answer calls, offer tours, process sign-ups and cancellations, assist with BCM amenities, update member accounts, and help keep the club neat; join a team that values service and teamwork.

Qualifications

• Excellent customer service and communication skills.
• Ability to listen and respond to member needs.
• Comfort with handling phone calls and front desk tasks.

Responsibilities

• Greet/meet potential members and provide a great customer experience.
• Handle front desk tasks: answer phones and assist with questions.
• Take info calls and tours; assist in sign-ups and cancellations.
• Assist in member check-ins, BCM amenity usage, and updating accounts.
• Facilitate member services issues and forward to management as needed.
• Maintain the neatness/cleanliness of the club.

Skills

Customer service

Communication

Empathy

Multi-tasking

Teamwork

Job description

Planet Fitness - Baseline Fitness in Highlands Ranch, CO is seeking a Front Desk Associate to drive new member sign-ups and ensure a welcoming, high-energy visitor experience.

You will greet members, answer calls, offer tours, process sign-ups and cancellations, assist with BCM amenities, update member accounts, and help keep the club neat; join a team that values service and teamwork.