Guest Experience & Membership Specialist

Baseline Fitness; Lakewood (CO); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Free uniforms

Opportunity for advancement

Training & development

Job summary

Planet Fitness - PF Baseline Fitness in Lakewood, CO is seeking a Customer Service Representative to create a positive member experience by delivering superior customer service to members, prospective members, and guests. You will support new member sales, front desk tasks, and member check-ins and sign-ups, reporting to the Club Manager.

The role emphasizes friendly communication, problem solving, and teamwork, with opportunities for advancement and a comprehensive benefits package, including

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet and meet potential members to provide a great customer experience.
• Handle front desk tasks and answer phone calls politely and help with questions.
• Take information calls and tours.
• Assist in member check‑ins, sign‑ups, cancellations, BCM amenity usage, and update member information.
• Facilitate member services issues and forward to the Club Manager/Team Lead as needed.
• Help maintain the club's neatness and cleanliness.

Skills

Customer service

Honesty and work ethic

Basic computer proficiency

Job description

Planet Fitness - PF Baseline Fitness in Lakewood, CO is seeking a Customer Service Representative to create a positive member experience by delivering superior customer service to members, prospective members, and guests. You will support new member sales, front desk tasks, and member check-ins and sign-ups, reporting to the Club Manager.

The role emphasizes friendly communication, problem solving, and teamwork, with opportunities for advancement and a comprehensive benefits package, including