Member Experience Specialist — Front Desk

pfcareers; West Saint Paul (MN); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Free Membership for self and one fam­…

Health, Dental and Vision Insurance

Short Term Disability Insurance

Pet Insurance

Job summary

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to create a positive member experience by delivering superior service to members, prospective members, and guests.

The role emphasizes new member sales and concierge-style service at the front desk, with responsibilities including greeting members, answering questions, sign-ups, and maintaining a clean club environment.

Qualifications

• Honesty and good work ethic
• Strong customer service skills
• Basic computer proficiency

Responsibilities

• Greet and meet potential members, delivering a great customer experience.
• Handle front desk tasks: answer calls, assist with questions.
• Take information calls and tours
• Assist with member check-ins, sign-ups, cancellations, BCM usage, and account updates
• Forward member services issues to Club Manager or supervisor as needed
• Maintain the club's neatness and cleanliness.

Skills

Honesty

Customer service skills

Computer basics

Job description

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to create a positive member experience by delivering superior service to members, prospective members, and guests.

The role emphasizes new member sales and concierge-style service at the front desk, with responsibilities including greeting members, answering questions, sign-ups, and maintaining a clean club environment.