Member Experience Specialist (Front Desk)

ComForCare Home Care (Raleigh, NC); Duluth (MN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Flexible schedule

Training & development

Employee discounts

Opportunity for advancement

Job summary

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to create a positive member experience and support new member sales at the front desk. You will greet guests, answer questions, and guide tours to help prospective members discover our services.

The role emphasizes outstanding communication, empathy, and problem-solving to resolve inquiries and ensure a welcoming environment. Candidates should be reliable and capable of working in a club setting.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks and answer phone calls politely.
• Take information calls and tours for prospective members.
• Assist in member sign-ups, cancellations, BCM amenity usage, and updating member accounts.

Skills

Customer service

Communication

Empathy

Problem solving

Job description

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to create a positive member experience and support new member sales at the front desk. You will greet guests, answer questions, and guide tours to help prospective members discover our services.

The role emphasizes outstanding communication, empathy, and problem-solving to resolve inquiries and ensure a welcoming environment. Candidates should be reliable and capable of working in a club setting.