Member Experience Specialist — Front Desk & Sales

Baseline Fitness; Crowley (LA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Dollars for Scholars Program

Employee Appreciation Program

Free Membership

Job summary

Baseline Fitness in Crowley, LA is seeking a Customer Service Representative to greet potential members, handle front desk tasks, and deliver a superior member experience.

You will assist with tours, sign-ups, check-ins, cancellations, and answer calls, ensuring accuracy and friendly service. Join a team that values honesty, reliability, and a proactive approach to resolving member questions.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks: Answering phone calls in a polite and friendly manner to assist with questions or concerns.
• Taking info calls and tours.
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Skills

Customer service

Listening

Problem solving

Diplomacy

Communication

Tools

Basic computer proficiency

Job description

Baseline Fitness in Crowley, LA is seeking a Customer Service Representative to greet potential members, handle front desk tasks, and deliver a superior member experience.

You will assist with tours, sign-ups, check-ins, cancellations, and answer calls, ensuring accuracy and friendly service. Join a team that values honesty, reliability, and a proactive approach to resolving member questions.