Member Experience Specialist

Baseline Fitness; Central (LA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free membership for self and 1 guest

Health, Dental and Vision Insurance

Advancement Opportunities

Job summary

Baseline Fitness in Louisiana is seeking a Customer Service Representative to greet potential members, deliver a friendly experience, and drive new member sales while helping guests.

You will handle front desk duties, answer calls, assist with tours, support sign-ups and cancellations, check-ins, and keep member accounts up to date while maintaining a clean, welcoming club environment.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks: Answering phone calls in a polite and friendly manner to assist with questions or concerns.
• Taking info calls and tours
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Skills

Customer service

Honesty

Computer skills

Job description

Baseline Fitness in Louisiana is seeking a Customer Service Representative to greet potential members, deliver a friendly experience, and drive new member sales while helping guests.

You will handle front desk duties, answer calls, assist with tours, support sign-ups and cancellations, check-ins, and keep member accounts up to date while maintaining a clean, welcoming club environment.