Member Experience Specialist — Front Desk & Sales

Baseline Fitness; Hammond (LA); On-site; USD 12,000 - 17,000; Full time

Benefits offered by this job

Dollars for Scholars

Employee Appreciation

Free Membership

Health Insurance

Dental Insurance

Vision Insurance

Critical Illness Insurance

Short Term Disability

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness Baseline Fitness in Hammond, LA is seeking a friendly Customer Service Representative to greet potential members, assist with front desk tasks, and create a positive first impression for guests and members.

You will handle calls, give tours, process sign-ups and cancellations, assist with member accounts, and help maintain a clean, welcoming club environment, contributing to our Judgement Free Zone.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks.
• Answering phone calls in a polite and friendly manner to assist with questions or concerns.
• Taking info calls and tours
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Skills

Honesty

Customer service

Computer literacy

Job description

Planet Fitness Baseline Fitness in Hammond, LA is seeking a friendly Customer Service Representative to greet potential members, assist with front desk tasks, and create a positive first impression for guests and members.

You will handle calls, give tours, process sign-ups and cancellations, assist with member accounts, and help maintain a clean, welcoming club environment, contributing to our Judgement Free Zone.