Member Experience Specialist

ComForCare Home Care (Raleigh, NC); West Des Moines (IA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Free Membership for self and family

Health, Dental and Vision Insurance

Dollars for Scholars Program

Employee Appreciation Program

Advancement Opportunities

Short Term Disability Insurance

Critical Illness Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Job summary

Planet Fitness PF Baseline Fitness in West Des Moines, IA is seeking a Customer Service Representative to greet members, answer questions, and help with sign-ups and tours. The role supports a positive member experience with a strong emphasis on service and communication.

You will manage front desk tasks, assist with member check-ins, cancellations, and inquiries, and maintain a welcoming environment for guests and members alike.

Qualifications

• Greeting members and assisting with questions and sign-ups.
• Proficient in handling front desk tasks and tours.
• Strong communication and active listening skills.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks: Answering phone calls and assisting with questions.
• Taking info calls and tours; assist in member check-ins, sign-ups, cancellations.
• Facilitate member services issues and forward to Club Manager as needed.
• Help maintain the neatness/cleanliness of the club.

Skills

Customer service

Phone etiquette

Basic computer skills

Job description

Planet Fitness PF Baseline Fitness in West Des Moines, IA is seeking a Customer Service Representative to greet members, answer questions, and help with sign-ups and tours. The role supports a positive member experience with a strong emphasis on service and communication.

You will manage front desk tasks, assist with member check-ins, cancellations, and inquiries, and maintain a welcoming environment for guests and members alike.