Member Experience Specialist — Front Desk & New Member Sales

Planet Fitness - PF Baseline Fitness; Prairieville (LA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and oneFamily

Team Member Support Team

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness - PF Baseline Fitness in Prairieville, LA seeks a Customer Service Representative to drive new member sales and create a positive member experience through exceptional service to members, prospects, and guests.

You will greet potential members, handle front desk tasks including calls, tours, sign-ups and cancellations, assist with member accounts, and help maintain a clean club environment. Strong communication and problem-solving are essential.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet and meet potential members to provide a great customer experience.
• Handle front desk tasks: answer calls, take info calls and tours, assist in member check-ins, sign-ups and cancellations.
• Facilitate member services questions and route to supervisor when needed.
• Help maintain the neatness/cleanliness of the club.

Skills

Customer service

Communication

Basic computer skills

Job description

Planet Fitness - PF Baseline Fitness in Prairieville, LA seeks a Customer Service Representative to drive new member sales and create a positive member experience through exceptional service to members, prospects, and guests.

You will greet potential members, handle front desk tasks including calls, tours, sign-ups and cancellations, assist with member accounts, and help maintain a clean club environment. Strong communication and problem-solving are essential.