Club Member Experience & Front Desk Specialist

ComForCare Home Care (Raleigh, NC); Colorado Springs (CO); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and oneFamily

Job summary

Planet Fitness - PF Baseline Fitness in Colorado Springs seeks a Customer Service Representative to deliver exceptional member experiences and support new member sales. You will greet guests, handle front desk tasks, and assist with tours and sign-ups while maintaining club cleanliness.

The role emphasizes strong communication, active listening, and problem-solving to resolve member inquiries and support a positive environment for guests and members.

Qualifications

• Strong customer service skills.
• Active listening and empathy to resolve issues.
• Clear communication with members and staff.
• Ability to handle inquiries and provide accurate information.

Responsibilities

• Greet and assist potential and current members to ensure a positive experience.
• Answer phone calls politely and help with questions or concerns.
• Take information calls and club tours.
• Assist in member check-ins, sign-ups, and account updates.
• Resolve member service issues and escalate when needed.

Skills

Customer service

Communication

Listening

Problem solving

Basic computer use

Job description

Planet Fitness - PF Baseline Fitness in Colorado Springs seeks a Customer Service Representative to deliver exceptional member experiences and support new member sales. You will greet guests, handle front desk tasks, and assist with tours and sign-ups while maintaining club cleanliness.

The role emphasizes strong communication, active listening, and problem-solving to resolve member inquiries and support a positive environment for guests and members.