Member Experience Specialist - Front Desk & Sales

ComForCare Home Care (Raleigh, NC); Birmingham (AL); On-site; USD 1,790,880 - 2,341,920; Full time

Benefits offered by this job

Free gym membership for you and one or

Family or friend membership

Health, dental and vision insurance

Advancement opportunities

Training and development

Job summary

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to drive new member sales and deliver an exceptional member experience through superior customer service to members, prospective members, and guests.

The role supports front desk operations, including tours, sign-ups, account updates, and addressing inquiries, with a focus on friendly, professional interactions and maintaining a welcoming club environment.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Answering phone calls in a polite and friendly manner to assist with questions or concerns.
• Taking info calls and tours.
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Skills

Customer service

Communication

Basic computer skills

Job description

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to drive new member sales and deliver an exceptional member experience through superior customer service to members, prospective members, and guests.

The role supports front desk operations, including tours, sign-ups, account updates, and addressing inquiries, with a focus on friendly, professional interactions and maintaining a welcoming club environment.