Member Experience & Front Desk Specialist

Baseline Fitness; Brooklyn Park (MN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free Membership for self and one guest

Health, Dental and Vision Insurance

Advancement Opportunities

Job summary

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to support front desk operations and drive new member sales. You will focus on delivering an outstanding member experience and maintaining a welcoming environment for members, prospective members, and guests.

You will greet members, assist with tours and sign-ups, handle inquiries by phone or in person, and help manage member accounts.

Qualifications

• Honesty and a strong work ethic are essential.
• Strong customer service skills are required to create a positive member experience.
• Basic computer proficiency is needed for front desk tasks and member data entry.

Responsibilities

• Greet or meet potential members and provide an exceptional customer experience.
• Handle front desk tasks and assist with questions or concerns.
• Answer phone calls in a polite and friendly manner.
• Take information calls and tours for prospective members.
• Assist in member sign-ups, cancellations, and updating member accounts.
• Escalate member services issues to the Club Manager or supervisor as needed.

Skills

Honesty

Customer service

Basic computer proficiency

Job description

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to support front desk operations and drive new member sales. You will focus on delivering an outstanding member experience and maintaining a welcoming environment for members, prospective members, and guests.

You will greet members, assist with tours and sign-ups, handle inquiries by phone or in person, and help manage member accounts.