Member Experience Specialist — Front Desk & Member Sales

Planet Fitness - Baseline Fitness; BLOOMINGTON (MN); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Health, Dental & Vision

Free Membership

Advancement Opportunities

Dollars for Scholars

Employee Appreciation

Job summary

Planet Fitness - Baseline Fitness in Bloomington, MN is seeking a front desk associate to drive new member sales and create a positive member experience by delivering superior customer service to members, prospective members, and guests.

The role involves greeting and meeting potential members, handling front desk tasks, answering calls, coordinating tours, assisting with sign-ups and cancellations, updating member information, and keeping the club clean and welcoming for all guests.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet and assist potential members to provide a great customer experience.
• Answer front desk calls and assist with questions or tours.
• Assist in member check-ins, sign-ups, cancellations, and updating member accounts.
• Maintain cleanliness and organization of the club.

Skills

Customer Service

Communication

Listening

Problem Solving

Diplomacy

Honesty

Basic computer skills

Job description

Planet Fitness - Baseline Fitness in Bloomington, MN is seeking a front desk associate to drive new member sales and create a positive member experience by delivering superior customer service to members, prospective members, and guests.

The role involves greeting and meeting potential members, handling front desk tasks, answering calls, coordinating tours, assisting with sign-ups and cancellations, updating member information, and keeping the club clean and welcoming for all guests.