Member Experience Specialist - Front Desk & Sales

Planet Fitness; BLOOMINGTON (MN); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Free Gym Membership

Health, Dental and Vision Insurance

HSA

Advancement Opportunities

Dollars for Scholars

Job summary

Planet Fitness in Bloomington, MN is hiring for a Front Desk Associate responsible for welcoming new and prospective members and delivering a high level of customer service. The role includes greeting visitors, answering questions, and guiding tours to support sales and gym membership growth.

The position emphasizes strong interpersonal skills, reliable communication, and teamwork to ensure a welcoming environment for members and guests at the Bloomington club.

Qualifications

• Excellent customer service and communication skills.
• Ability to listen to customers and colleagues to resolve issues.
• Strong problem solving and conflict resolution abilities.
• Professional diplomacy and tact in all interactions.
• Proficient with basic computer tasks and club software.

Responsibilities

• Greet and assist potential members, creating a positive experience.
• Handle front desk tasks including answering calls and guiding tours.
• Assist with member sign-ups, check-ins, cancellations, and account updates.
• Escalate issues to supervisor when needed and maintain club cleanliness.

Skills

Customer service

Listening

Problem solving

Diplomacy

Communication

Job description

Planet Fitness in Bloomington, MN is hiring for a Front Desk Associate responsible for welcoming new and prospective members and delivering a high level of customer service. The role includes greeting visitors, answering questions, and guiding tours to support sales and gym membership growth.

The position emphasizes strong interpersonal skills, reliable communication, and teamwork to ensure a welcoming environment for members and guests at the Bloomington club.