Gym Team Lead: Member Experience & Operations

Planet Fitness - Baseline Fitness; BLOOMINGTON (MN); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Dollars for Scholars

Employee Appreciation

Free Membership

Team Support

Health/Dental/Vision

Critical Illness

Short-Term Disability

Accident Insurance

Life Insurance

Pet Insurance

HSA

Advancement

Job summary

Planet Fitness - Baseline Fitness in Bloomington, MN is seeking a Full Time Member Services Associate to support gym operations and ensure a positive member experience. The role involves front desk duties, member check-ins, tours, sign-ups, and helping resolve member questions, under the supervision of the Club Manager.

Responsibilities include greeting members, assisting staff, maintaining cleanliness, supporting marketing promotions, and keeping inventory and reports up to date to help the

Qualifications

• Customer service skills and strong communication are required.
• Active listening and empathy for customers are essential.
• Problem solving and collaboration to resolve issues are needed.
• Basic computer proficiency is required.

Responsibilities

• Assist in training and developing staff.
• Maintain front desk operations and provide excellent customer experience.
• Answer phone calls, take information calls, assist member check-ins and sign-ups.
• Conduct gym tours and assist with member account updates.
• Support club manager and ensure adherence to policies.
• Help maintain cleanliness and appearance of the gym.
• Assist with marketing efforts and inventory tracking.

Skills

Customer Service

Communication

Listening

Problem Solving

Diplomacy

Teamwork

Basic computer proficiency

Job description

Planet Fitness - Baseline Fitness in Bloomington, MN is seeking a Full Time Member Services Associate to support gym operations and ensure a positive member experience. The role involves front desk duties, member check-ins, tours, sign-ups, and helping resolve member questions, under the supervision of the Club Manager.

Responsibilities include greeting members, assisting staff, maintaining cleanliness, supporting marketing promotions, and keeping inventory and reports up to date to help the