Member Experience & Front Desk Specialist

Planet Fitness - Baseline Fitness; Minnetonka (MN); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Free membership for self and oneFamily

Dollars for Scholars Program

Health, Dental and Vision Insurance

Short Term Disability Insurance

HSA

Job summary

Planet Fitness - Baseline Fitness in Minnetonka seeks a friendly Front Desk Associate to deliver exceptional member service at the Minnetonka club. You will greet guests, answer questions, process memberships, tours, sign-ups, cancellations, and maintain accurate member data while guiding visitors to a positive gym experience.

Key duties include handling phone inquiries, assisting with BCM amenity usage, and coordinating with the Club Manager on member issues.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.
• Ability to stand/walk 75% of shift.
• Ability to lift up to 50 lbs. occasionally.

Responsibilities

• Greet and assist potential members to create a positive experience.
• Answer phone calls politely and provide information.
• Take information calls and tours for prospective members.
• Assist in member check-ins, sign-ups, cancellations, and account updates.
• Forward service issues to the Club Manager or Team Lead as needed.
• Help maintain club cleanliness and organization.

Skills

Customer service

Listening

Problem solving

Diplomacy

Communication

Job description

Planet Fitness - Baseline Fitness in Minnetonka seeks a friendly Front Desk Associate to deliver exceptional member service at the Minnetonka club. You will greet guests, answer questions, process memberships, tours, sign-ups, cancellations, and maintain accurate member data while guiding visitors to a positive gym experience.

Key duties include handling phone inquiries, assisting with BCM amenity usage, and coordinating with the Club Manager on member issues.