Member Experience Specialist - Front Desk, Gym

Planet Fitness; Athens (OH); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

PTO – Paid Time Off

Free Black Card Membership

401(K) and Roth Retirement Savings

Flexible Spending Accounts (HSA/FSAs)

STD, LTD, Life Insurance

Job summary

Planet Fitness in Athens, OH seeks a Member Services Representative to greet members, handle inquiries, process sign-ups, and maintain a welcoming club environment. You will assist with tours, explain memberships, and support front desk operations while upholding Planet Fitness standards.

The role emphasizes outstanding customer service, reliability, and a proactive approach to cleanliness and safety in a busy gym setting.

Qualifications

• Must be 18 years of age or older.
• Ability to work onsite; this is not a remote position.
• Upbeat, professional and positive attitude and strong work ethic.
• Reliable, punctual and dependable.
• Professional, respectful, and solutions-oriented in member and employee interactions.
• Commitment to cleanliness and creating a positive member experience.
• Ability to learn and apply company cleaning practices, policies, and procedures.
• Ability to read and follow verbal and written instructions.
• Obtain and maintain CPR/AED Certification within required timeframes.
• Obtain Tanning Certification within company required timeframes.
• MSRs must submit to a National Sex Offender Registry search.
• All Utah locations must participate in E-Verify.
• This position requires employee to work on-site.

Responsibilities

• Greet members and guests in a friendly, professional manner.
• Provide information about memberships and amenities; assist with sign-ups.
• Handle inquiries, billing questions and account changes accurately.
• Check members into the system and process payments.
• Maintain club cleanliness and safety throughout the shift.

Skills

Age 18+

On-site work

Positive attitude

Reliability

Professionalism

Cleaning procedures

Follow instructions

CPR/AED

Tanning certification

E-Verify awareness

NSO registry check

Education

High school diploma or equivalent

Job description

Planet Fitness in Athens, OH seeks a Member Services Representative to greet members, handle inquiries, process sign-ups, and maintain a welcoming club environment. You will assist with tours, explain memberships, and support front desk operations while upholding Planet Fitness standards.

The role emphasizes outstanding customer service, reliability, and a proactive approach to cleanliness and safety in a busy gym setting.