Member Experience Associate – Fitness Club Front Desk

First National Bankers Bank; Athens (OH); Presencial; USD 17.000 - 22.000; Tempo integral

Benefícios oferecidos por esta vaga

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Wellness resources

401(k)

401(k) matching

Dental insurance

Resumo da vaga

Planet Fitness in Athens, OH seeks a motivated Member Services Representative (MSR) to greet members, answer questions, and handle membership inquiries in a fast‑paced, friendly environment.

This full‑time, on‑site role focuses on outstanding customer service, assisting with tours, sign‑ups, and payments while upholding the Judgement Free Zone culture and clean facilities.

Bilingual English/Spanish encouraged; CPR/AED and tanning certifications are required within company timeframes.

Qualificações

• Must be 18 years or older.
• Ability to work onsite (not remote).
• Upbeat, professional attitude and strong work ethic.
• Reliable, punctual and dependable.
• Professional, respectful, and solutions-oriented interactions.
• Commitment to cleanliness and positive member experience.
• Ability to learn and apply cleaning practices, policies, and procedures.
• Ability to read and follow verbal and written instructions.
• Obtain CPR/AED Certification within required timeframes.
• Obtain Tanning Certification within required timeframes.

Responsabilidades

• Greet members and guests in a friendly, professional manner.
• Assist members with memberships, billing questions, and sign-ups.
• Process new memberships, cancellations and payments accurately.
• Follow opening and closing procedures and respond to member concerns.

Conhecimentos

Customer service

Bilingual (English/Spanish)

CPR/AED Certification

Tanning Certification

On-site work

Cleaning standards knowledge

Formação

High school diploma or equivalent

Descrição da vaga

Planet Fitness in Athens, OH seeks a motivated Member Services Representative (MSR) to greet members, answer questions, and handle membership inquiries in a fast‑paced, friendly environment.

This full‑time, on‑site role focuses on outstanding customer service, assisting with tours, sign‑ups, and payments while upholding the Judgement Free Zone culture and clean facilities.

Bilingual English/Spanish encouraged; CPR/AED and tanning certifications are required within company timeframes.