Member Experience Associate - Gym Front Desk & Tours

Planet Fitness; Richmond Heights (OH); On-site; USD 15,000 - 18,000; Full time

Benefits offered by this job

Free uniforms

Employee discounts

Flexible schedule

Free food & snacks

Free black card membership

Mentorship

Opportunities for advancement

Ongoing leadership training

Full time employee health insurance

Job summary

Planet Fitness Careers is seeking a Team Member to help create a positive member experience by delivering friendly, reliable service at the front desk of our busy gym in Ohio. You’ll greet members, process sign-ups, give tours, and answer questions with a smile.

This role focuses on customer service, teamwork, and personal development. We offer a fun culture, flexible scheduling, and benefits such as health insurance, discounts, and opportunities for advancement.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• A passion for fitness and health is a plus.
• Upbeat and positive attitude essential.
• Punctual and reliable attendance required.
• Excellent communication and problem-solving skills.

Responsibilities

• Greet members and guests, delivering exceptional service.
• Assist with front desk activities including check-ins and scheduling tours.
• Answer phones and address inquiries with a friendly demeanor.
• Assist in updating member information and accounts.
• Maintain club cleanliness and a welcoming environment.

Skills

Customer service

Computer proficiency

Positive attitude

Punctuality

Reliability

Empathy

Diplomacy

Active listening

Education

High School diploma/GED

Job description

Planet Fitness Careers is seeking a Team Member to help create a positive member experience by delivering friendly, reliable service at the front desk of our busy gym in Ohio. You’ll greet members, process sign-ups, give tours, and answer questions with a smile.

This role focuses on customer service, teamwork, and personal development. We offer a fun culture, flexible scheduling, and benefits such as health insurance, discounts, and opportunities for advancement.