Member Experience Specialist - Front Desk

Planet-Fitness; Marietta (GA); On-site; USD 17,000 - 22,000; Part time

Job summary

Planet Fitness is seeking a friendly Member Services Representative to deliver outstanding customer service at the front desk, welcome the gym’s members and guests, and help drive club engagement in Marietta, GA.

The role requires a positive attitude, reliability, and the ability to manage sign-ups and tours while maintaining an energetic, clean club environment. A High School diploma or GED is required.

Qualifications

• Experience in customer service preferred.
• Comfort with basic computer systems.
• Passion for fitness and health.
• Ability to stay upbeat and professional in all interactions.

Responsibilities

• Greet members, prospective members and guests and provide exceptional service.
• Handle front desk activities including checking members in and processing new sign-ups.
• Answer phones, assist callers, and guide tours for prospective members.
• Update member accounts as needed and respond to questions or concerns in a timely manner.
• Escalate issues to the Assistant Manager or Manager when necessary.
• Maintain cleanliness and neatness of the club environment.

Skills

Customer service

Basic computer skills

Punctuality

Education

High School diploma or GED

Job description

Planet Fitness is seeking a friendly Member Services Representative to deliver outstanding customer service at the front desk, welcome the gym’s members and guests, and help drive club engagement in Marietta, GA.

The role requires a positive attitude, reliability, and the ability to manage sign-ups and tours while maintaining an energetic, clean club environment. A High School diploma or GED is required.