Member Experience Specialist - Front Desk & Billing

Crunch Fitness - Undefeated Tribe; Albuquerque (NM); On-site; USD 26,000 - 38,000; Full time

Job summary

Crunch Fitness – Undefeated Tribe is seeking a full-time, on-site Member Services Representative in Albuquerque, NM. You will greet members, answer questions about memberships and club amenities, and handle check-ins and account updates at the front desk.

You will process enrollments, cancellations, and billing changes, maintain member records, and support events and promotions. A strong customer service mindset and reliable teamwork are essential in this welcoming environment.

Qualifications

• Strong customer service and communication skills to support members and inquiries.
• Excellent phone etiquette to handle calls professionally.
• Solid computer literacy to navigate membership software and update records.
• Basic finance skills to handle billing questions and account adjustments.

Responsibilities

• Greet members and guests and answer questions about memberships, services, and club amenities.
• Process enrollments, cancellations, and billing-related changes at the front desk.
• Maintain accurate member records and assist with account updates in the club systems.
• Assist with problem resolution and escalate complex issues as needed; promote events and promotions.
• Contribute to a clean, welcoming environment and uphold Crunch’s #NoJudgments culture.

Skills

Customer Service

Phone Etiquette

Computer Literacy

Billing questions

Education

High School Diploma or equivalent

Job description

Crunch Fitness – Undefeated Tribe is seeking a full-time, on-site Member Services Representative in Albuquerque, NM. You will greet members, answer questions about memberships and club amenities, and handle check-ins and account updates at the front desk.

You will process enrollments, cancellations, and billing changes, maintain member records, and support events and promotions. A strong customer service mindset and reliable teamwork are essential in this welcoming environment.