Member Experience Specialist - Front Desk & Sales
Crunch Fitness
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Benefits offered by this job
Job summary
Crunch Fitness - Undefeated Tribe is seeking a friendly Member Services Representative to create a welcoming club environment in San Antonio. You will handle member check-ins, assist with memberships and retail promotions, and promote programs like tanning and group fitness.
Ideal candidates bring customer service experience, strong communication, and a readiness to support daily club operations in a fast-paced, energetic setting. Competitive pay and a free gym membership are offered.
Qualifications
- Minimum 1 year of service-oriented experience.
- Strong customer service orientation.
- CPR/AED certification required (can be obtained within 30 days of hire)
Responsibilities
- Greet members & guests with enthusiasm and engage per Crunch SLA.
- Assist with membership, retail and tanning product sales.
- Promote membership privileges including tanning, group fitness and childcare.
- Support new member enrollments and guest conversion targets.
- Check in members and guests per procedures; resolve check-in issues as needed.
- Answer phones in a courteous, professional manner.
- Communicate events to members and guests; support front desk operations.
- Maintain a clean, organized work area; assist with openings/closes.
Skills
Education
Job description
Crunch Fitness - Undefeated Tribe is seeking a friendly Member Services Representative to create a welcoming club environment in San Antonio. You will handle member check-ins, assist with memberships and retail promotions, and promote programs like tanning and group fitness.
Ideal candidates bring customer service experience, strong communication, and a readiness to support daily club operations in a fast-paced, energetic setting. Competitive pay and a free gym membership are offered.
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