Member Experience Specialist - Front Desk

Paycom - ATS; Torrington (CT); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

401(k)

Health insurance

Dental insurance

Vision insurance

Paid time off

Job summary

Planet Fitness, a private equity backed fitness retailer, is seeking Front Desk Associates. The Front Desk Associate is a friendly, courteous person who greets members, answers questions, handles payments, and maintains a clean club environment.

This role requires strong communication and problem-solving skills, a willingness to balance multiple tasks, and a flexible schedule including weekends. Competitive benefits accompany full-time positions.

Qualifications

• Minimum 18 years or older.
• Six months face-to-face customer service experience in a retail environment or 1 year fitness experience preferred.
• Ability to stand, walk, talk, and lift up to 50 pounds as needed.

Responsibilities

• Greet and assist members in a confident, professional, and friendly manner.
• Respond to member inquiries and resolve concerns promptly and accurately.
• Handle telephone inquiries and provide information on policies and procedures.
• Maintain club cleanliness for up to 50% of the shift.
• Accept payments, give change, and provide receipts.
• Promote products and promotions to drive revenue.

Skills

Customer service

Multi-tasking

Communication

Problem solving

Friendly demeanor

Education

High School Diploma or equivalent

Tools

POS system

Job description

Planet Fitness, a private equity backed fitness retailer, is seeking Front Desk Associates. The Front Desk Associate is a friendly, courteous person who greets members, answers questions, handles payments, and maintains a clean club environment.

This role requires strong communication and problem-solving skills, a willingness to balance multiple tasks, and a flexible schedule including weekends. Competitive benefits accompany full-time positions.