Member Experience Specialist

Paycom - ATS; Bloomfield (CT); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

401K plan

Health benefits

Paid Time Off

Free Black Card membership

Job summary

Planet Fitness is seeking a Front Desk Associate to welcome members, handle payments, and promote club promotions with a friendly, professional demeanor. The role requires multitasking and strong communication to resolve member questions and ensure a positive experience.

Candidates should be at least 18, with a high school diploma or equivalent, and able to work a flexible schedule. The position offers on-site work in a fitness club environment with opportunities for growth, competitive

Qualifications

• High School Diploma or Equivalent required.
• Six months face-to-face customer service in retail is required.
• Fitness experience is preferred.
• 18 years or older.

Responsibilities

• Greet and assist members in a confident, professional, and friendly manner.
• Anticipate members' needs and acknowledge all members.
• Provide gracious and efficient telephone service with accurate information.
• Resolve customer concerns using strong communication and problem-solving skills.
• Maintain club cleanliness for up to 50% of the shift.
• Handle payments and give receipts accurately.
• Promote products and promotions to drive revenue.
• Answer questions about business procedures and policies clearly.

Skills

Customer service

Communication

Multitasking

Problem solving

Flexible schedule

Education

High School Diploma or Equivalent

Tools

Point of Sale (POS)

Job description

Planet Fitness is seeking a Front Desk Associate to welcome members, handle payments, and promote club promotions with a friendly, professional demeanor. The role requires multitasking and strong communication to resolve member questions and ensure a positive experience.

Candidates should be at least 18, with a high school diploma or equivalent, and able to work a flexible schedule. The position offers on-site work in a fitness club environment with opportunities for growth, competitive